Shipping policy
Shipping Policy
Shipping is free on every order. There is no minimum purchase and no shipping line is added at checkout — the price shown on the product page is the price you pay.
Processing Time
Orders are processed within 1–3 business days. You receive a tracking number by email as soon as your order ships.
Delivery Times
Every product page states the delivery window for that specific item, directly under the price. In general:
- Items from our US warehouse — most of our storage, bath and laundry range — arrive in 2–8 business days.
- Items from an overseas warehouse — mostly smaller kitchen and lighting pieces — arrive in 4–26 business days depending on the item and the carrier.
Those windows already include our processing time. Delivery times are estimates and may vary with the destination, the carrier, customs processing and other circumstances outside our control.
Split Shipments
Our products ship directly from the supplier that stocks them, so an order with several items may arrive in more than one parcel, on different days. You are not charged anything extra for this.
International Orders
We ship internationally. International orders take longer and may be subject to customs procedures, import requirements, duties or additional charges determined by your country. Those charges are set by your local authorities and are the responsibility of the recipient.
Wrong Address
Please check your shipping address before completing checkout. If you spot a mistake, email contact@vestaneathome.com immediately — we can usually correct it before the parcel leaves the warehouse, but not after.
Orders That Never Arrive
If tracking has not moved or your order is well past its estimated delivery window, contact refund@vestaneathome.com with your order number. A lost parcel is our problem to solve, not yours.
Contact
Shipping and order questions: contact@vestaneathome.com