FAQ
Shipping
How long does shipping take?
Every product page shows its own delivery window in bold, right above the price — that is the number to trust for the item you are looking at. Broadly:
US warehouse items — most of our storage, bath and laundry range — arrive in 2–8 business days.
Overseas warehouse items — mostly our smaller kitchen and lighting pieces — arrive in 4–26 business days depending on the item and the carrier.
Those windows already include the 1–3 business days we need to process the order. You get a tracking number by email as soon as your order ships.
Do you ship internationally?
Yes. International orders take longer and may be subject to customs procedures, import requirements, or additional charges depending on your country.
How much does shipping cost?
Shipping is free on every order — no minimum purchase required. The price you see on the product page is the price you pay.
Orders & Returns
What's your return policy?
Because our items ship directly from our suppliers and we do not run a returns warehouse, we don't accept returns for change of mind or for ordering the wrong item. If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery and we'll arrange a replacement, refund, or another solution. Full details are in our Refund & Return Policy.
I'm in the EU — do I have a right to change my mind?
Yes. EU consumers keep the statutory 14-day right of withdrawal on most online purchases, and we honour it regardless of the paragraph above. Write to refund@vestaneathome.com within 14 days of delivery. Return shipping in that case is generally at your cost.
My item arrived damaged or incorrect — what do I do?
Contact us right away at refund@vestaneathome.com with your order number and a photo or video of the issue. We'll arrange a replacement, refund, or another solution as quickly as possible. Damaged-item return shipping is on us.
Can I exchange an item instead of returning it?
We don't process direct exchanges. If the item arrived defective or incorrect, contact us first — we'll sort it out before you need to reorder.
How do I report an issue with my order?
Email refund@vestaneathome.com with your order number and the reason for your message within 7 days of delivery. Please wait for our instructions before sending anything back — items returned without authorization can't be accepted.
My order hasn't arrived and tracking hasn't moved.
Write to refund@vestaneathome.com with your order number. A lost parcel is our problem to solve, not yours.
Payments
What payment methods do you accept?
American Express, Apple Pay, Google Pay, JCB, Mastercard, PayPal, Shop Pay, and Visa.
Is checkout secure?
Yes — all payments are processed through Shopify's secure checkout system. We never see or store your card details.
Still have questions?
Email us anytime at contact@vestaneathome.com — we typically reply within 1–3 business days.